First, open the Settings app on your device, and go to Photos.If you see the ‘Unable to Load Photo or Video’ error message, try disabling Storage Optimization.

iCloud automatically manages the size of your photos and videos so the quality of your media could be reduced. To help you out, we’ve decided to make a guide for fixing the ‘Unable to Load Photo or Video – An error occurred while loading a higher quality version of this photo or video’ error message on your iOS device.Īs we’ve mentioned earlier, the most common reason for the ‘Unable to Load Photo or Video’ error message is the storage optimization feature of iOS. If you are someone who takes and views tons of photos and videos on your iPhone, this error message can definitely ruin your experience.

On the other hand, insufficient storage space or storage optimization features could also trigger this error message. Most of the time, a slow internet connection causes this error message if you see it while browsing the web. There are a few reasons why this error message occurs on your iOS device. Several iOS users have reported an issue with their devices, which fails to load a high-resolution photo or video. Do you see an ‘Unable to Load Photo or Video’ error message on your iOS device?

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